Shipping Information
Thank you for shopping at skivogr-ebikes.com/. We are doing our best to expedite processing and get your package to you as soon as possible. Thank you very much for your patience. Thank you for your understanding.
Order processing time
- This is the time interval between when a customer places an order and when the seller hands the order over to the delivery service.
- Typically, orders are shipped within 2 business days of order confirmation/payment. Orders placed over the weekend may be delayed.
- Our warehouses operate only during standard business hours Monday to Friday, excluding holidays. In these cases, we take steps to ensure that shipping delays are kept to a minimum.
Shipping costs and shipping times
|
Country |
Shipping Time |
Shipping Cost |
Carrier |
|
Germany, Austria |
5-7 days |
FREE |
GEL/FedEx/UPS |
|
Hungary, Italy, Netherlands, Poland, Spain, Switzerland |
7-10 days |
FREE |
UPS/FedEx |
Tracking
- Please note that during promotional events or holidays, tracking updates may take longer than usual.
- If you are unable to view tracking information immediately after receiving a shipment notification, this is normal. Tracking information may take some time to update and details may take 48-72 hours to appear.
- If you are still unable to track your package, please contact us and we will resolve the issue within 48 hours.
Delivery time exceeded
If your order is delayed, please contact us via email support@skivogr-ebikes.com and we will verify the situation with the shipping company in a timely manner. Thank you for your understanding and support.