SKIVOGR Help & Shopping FAQ
Find answers to common questions about SKIVOGR shipping, payments, orders, returns, warranty, and after-sales support.
Looking for help choosing the right e-bike or comparing batteries, sensors, tire sizes, range, rider fit, and everyday use? Visit our E-Bike Buying Guide & FAQ.
Shipping & Delivery FAQ
Where does SKIVOGR ship e-bikes from?
SKIVOGR e-bikes and accessories are shipped from our European warehouse in Poland.
Orders are prepared for shipment after payment confirmation. Delivery availability and estimated delivery times depend on the products ordered and the destination.
Does SKIVOGR offer free shipping in Europe?
Yes. Free shipping is available to selected European destinations supported by SKIVOGR.
Enter your delivery address at checkout to see whether free shipping is available for your location.
If your destination is not available at checkout, please contact us before placing your order:
Email: support@skivogr-ebikes.com
How long does SKIVOGR e-bike delivery take in Europe?
SKIVOGR e-bikes are typically delivered within 3–7 business days to supported European destinations.
The estimated delivery time may vary depending on the destination, carrier conditions, public holidays, weather, and product availability.
The available shipping method and delivery estimate will be shown at checkout.
How long do SKIVOGR accessories take to arrive?
SKIVOGR accessories typically take 10–14 business days to arrive.
Some accessories require confirmation of the compatible e-bike model before shipment. In these cases, dispatch may take additional time.
If compatibility confirmation is required, our team may contact you before the accessory is shipped.
Will my e-bike and accessories arrive together?
Not always.
If your order contains both an e-bike and accessories, the items may be shipped separately and may arrive at different times.
Typical delivery times are:
- E-Bikes: 3–7 business days
- Accessories: 10–14 business days
Separate shipping does not necessarily mean that your e-bike shipment will be delayed.
Which countries does SKIVOGR deliver to?
SKIVOGR currently delivers to selected European destinations.
Because shipping availability can vary by destination, the most accurate way to check is to enter your delivery address at checkout.
If no shipping option appears for your location, please contact us at support@skivogr-ebikes.com before placing your order.
Which shipping carriers does SKIVOGR use?
SKIVOGR works with different logistics partners depending on the destination, product, and available delivery service.
The carrier used for your order may therefore vary by country and shipment.
Tracking information will be provided after shipment when available.
How can I track my SKIVOGR order?
Once your order has been shipped, you will receive tracking information when available.
Tracking details may take 48–72 hours to appear after the shipment notification because the carrier may need time to update its tracking system.
If the tracking information has not updated after this period, please contact us for assistance.
What should I do if my SKIVOGR order is delayed?
Delivery times are estimates and may occasionally be affected by carrier delays, public holidays, weather conditions, product availability, or other circumstances outside our control.
If your order appears to be delayed, contact:
Email: support@skivogr-ebikes.com
Our team will help check the latest shipment status with the carrier.
Where can I find more information about SKIVOGR shipping?
For more detailed information about delivery times, shipping availability, tracking, and delayed shipments, please see our Shipping Information page.
Payment & Orders FAQ
What payment methods does SKIVOGR accept?
SKIVOGR supports several secure payment methods at checkout, including PayPal, major credit and debit cards, and Klarna where available.
The payment methods available to you may vary depending on your country, currency, and checkout settings.
Is it safe to pay on the SKIVOGR website?
Yes. Payments are processed through secure third-party payment providers available at checkout.
SKIVOGR does not directly store your full credit or debit card details.
For added security, your bank or payment provider may require additional verification before approving the transaction.
When will I be charged for my SKIVOGR order?
Payment is collected when you complete your order at checkout.
Your order will enter processing after the payment has been successfully confirmed.
If a payment is not completed or is declined, the order may remain unpaid or be cancelled.
Are VAT and taxes included in the price?
For supported European destinations, the final amount payable will be shown at checkout before you confirm your order.
Please review the order total carefully before payment.
If you have questions about VAT, taxes, or charges for your destination, contact us before placing your order:
Email: support@skivogr-ebikes.com
Can I change my SKIVOGR order after placing it?
Please contact us as soon as possible if you need to change your order.
Once an order has entered processing or has already been shipped, we may no longer be able to change:
- The delivery address
- The model or color
- The quantity
- The shipping method
- The payment method
- Discounts or promotional codes
We recommend checking all order details carefully before completing payment.
Can I change the delivery address after placing an order?
If your order has not yet been shipped, contact us as soon as possible and we will check whether the delivery address can still be updated.
Once a tracking number has been issued or the parcel has been handed over to the carrier, address changes may no longer be possible.
Can I cancel my SKIVOGR order?
If you would like to cancel an order, contact our customer service team as soon as possible.
Whether the order can still be cancelled depends on its processing and shipping status.
Orders that have already been dispatched may need to follow the applicable return or delivery-refusal procedure.
For detailed conditions, please see our Return & Refund Policy.
What happens if I refuse delivery of my order?
If you no longer want to receive an order, please contact SKIVOGR before refusing the delivery.
A refused shipment may be returned to the sender and may result in return-related costs or other charges depending on the circumstances.
Please review our Return & Refund Policy or contact us before refusing a parcel.
Email: support@skivogr-ebikes.com
What should I do if my payment fails?
If your payment does not go through, first check that:
- Your billing information is correct
- Your card has sufficient funds or credit
- Online and international payments are enabled
- Any bank verification request has been completed
You can also try another payment method available at checkout.
If the problem continues, contact your bank or our customer support team for assistance.
Returns & Refunds FAQ
Does SKIVOGR offer a 14-day return period?
Yes. Buyers have a 14-day right of return, subject to the conditions stated in the SKIVOGR Refund Policy.
Returned products must meet the applicable return conditions, including requirements relating to product condition, included accessories, original packaging, mileage, and proof of purchase.
For the complete requirements, please review our Refund Policy before requesting a return.
How do I request a return from SKIVOGR?
Before returning an item, please contact:
Email: support@skivogr-ebikes.com
You may be asked to provide photos or videos showing the condition of the product.
Once the return has been confirmed, SKIVOGR will provide the relevant return information.
Please do not send an item back before the return has been confirmed.
What condition must an e-bike be in for a return?
According to the current SKIVOGR Refund Policy, returned products must meet the stated return conditions.
These include requirements relating to:
- Product condition
- Wear, dust, dirt, or odor
- Included chargers, keys, gifts, and other items
- Original packaging and labels
- E-bike mileage
- Proof of purchase
Please review the full Refund Policy for the exact conditions before returning an item.
Can I return an order without contacting SKIVOGR first?
No. Returns should be confirmed with SKIVOGR before shipment.
After your return has been approved and shipped, please provide the tracking number so that the return can be monitored.
Unconfirmed returns are handled according to the conditions stated in the current Refund Policy.
What happens if I cancel or refuse an order after it has been shipped?
If an order is cancelled or refused after it has already been shipped and a tracking number has been issued, applicable shipping costs and transaction-related fees may be deducted according to the current SKIVOGR Refund Policy.
We recommend contacting SKIVOGR before refusing delivery.
How long does it take to receive a refund?
After the returned package has been received and inspected, SKIVOGR states that the replacement or refund request will normally be processed within 2 business days.
After a refund is issued, it may take approximately 3–7 business days to appear in the original payment account.
Actual processing times may also depend on your payment provider.
Are there any fees deducted from a refund?
No bank card, PayPal, or cancellation processing fees will be deducted when customers exercise their statutory consumer rights.
For certain voluntary cancellation or refund requests outside mandatory statutory consumer rights, an 8% bank card / PayPal processing charge may apply only where permitted by applicable law and validly agreed.
Please review the full Refund Policy for the applicable terms before requesting a return.
Can I return an order more than 30 days after delivery?
The current Refund Policy states that returns are not accepted for packages that have been delivered for more than 30 days.
However, applicable warranty services may still be available according to the Warranty Terms.
Where can I read the complete SKIVOGR return and refund rules?
For complete return conditions, refund procedures, fees, and eligibility requirements, please review our Refund Policy.
For product warranty coverage after the return period, please see our Warranty Terms.
Warranty & After-Sales FAQ
What warranty does SKIVOGR provide for e-bikes?
SKIVOGR provides the original owner with:
- 2-year warranty on the e-bike frame
- 1-year warranty on other covered components and accessories
Consumable parts such as inner tubes and brake pads are not covered by the standard warranty.
The warranty is not transferable.
For full warranty conditions, please review our Warranty Terms.
What does the SKIVOGR warranty cover?
During the applicable warranty period, SKIVOGR may provide replacement parts and technical support for manufacturing defects and performance failures that occur under normal use.
Warranty coverage depends on the cause of the issue and the condition of the product.
Please refer to the full Warranty Terms for complete coverage details.
What is not covered by the SKIVOGR warranty?
The current SKIVOGR Warranty Terms exclude certain situations, including damage related to:
- Improper assembly or installation
- Incompatible or unauthorized modifications
- Collisions, neglect, improper repair, or insufficient maintenance
- Abnormal, excessive, or improper use
- Incompatible batteries
- Normal wear and cosmetic damage
- Removed or altered serial numbers
- Force majeure events
- Gifts included with the order
For the complete exclusions, please review our Warranty Terms.
How do I make a SKIVOGR warranty claim?
Please contact:
Email: support@skivogr-ebikes.com
Our customer service team may ask you to provide photos or videos of the issue so that we can help diagnose the problem and determine the appropriate solution.
Please do not replace or dispose of a damaged component before contacting SKIVOGR unless instructed to do so.
What happens after a warranty claim is approved?
Depending on the issue, SKIVOGR may:
- Provide replacement parts
- Provide installation or repair instructions
- Offer technical support
- In some cases, agree to local repair and reimburse part of the repair cost
The solution will depend on the specific issue and warranty assessment.
Does SKIVOGR require photos or videos for warranty claims?
Yes. SKIVOGR may require photos or videos of the affected part before approving a warranty replacement.
This helps our support team identify the issue and determine the most appropriate solution.
Where can I read the full SKIVOGR warranty policy?
For complete warranty periods, exclusions, claim requirements, and service procedures, please review our Warranty Terms.