Warranty

1. General Warranty Terms

1. All users must use Skivogr products in accordance with the instructions provided in the Skivogr User Manual.
2. Warranty service applies only to the original owner of the Skivogr e-bike. Second-hand or modified e-bikes are not covered under warranty.

3. The warranty period begins on the date the customer receives the product and terminates upon the expiration of the applicable warranty period or when the vehicle is sold or transferred to another party.

   Accessories purchased separately by the customer to expedite a resolution are sold at cost and are therefore not covered by the warranty.

4. During the warranty period, replacement parts will be provided free of charge if the damage is caused by a product quality issue.

   After the warranty period expires, the customer is responsible for the cost of replacement parts and shipping.

2. Warranty Periods by Component

2-Year Warranty

1 Year or 10,000 km (whichever comes first):

* Battery warranty excludes damage caused by over-voltage, improper maintenance, normal capacity degradation, or water ingress.

3. What Is Not Covered by the Warranty

The following situations are not covered under the Skivogr warranty:

• Normal wear and tear of consumable parts such as tires, brake pads, brake lines, and plastic components after receipt confirmation.
• Any issues caused by improper assembly or improper use of the bicycle.
• Unauthorized modification or installation of components, parts, or accessories that were not originally designed for or are incompatible with the product.
• Damage caused by collisions, negligence, improper repair, lack of maintenance, or abnormal, excessive, or improper use.
• Scratches, cosmetic damage, or wear resulting from normal use.
• Removal, alteration, or illegibility of product or accessory serial numbers or barcodes.
• Losses or damage caused by force majeure events, including fire, flood, lightning, earthquakes, theft, collisions, or improper use of power sources.
• Complimentary items or gifts. These are provided as an added service and are not eligible for replacement or warranty coverage.

4. Warranty Process

Skivogr will not provide free replacement parts under warranty without first reviewing photos or videos of the damaged or defective components.

To request warranty service, please follow the steps below:

Step 1 — Contact Skivogr Customer Support

Email:

support@skivogr-ebikes.com

Please provide your proof of purchase, including:

• Purchase date
• Sales channel
• Order number

Step 2 — Provide Photos or Videos

Please provide clear photos or a short video demonstrating the issue.

Step 3 — Complete Troubleshooting if Required

We may ask you to follow specific diagnostic steps and provide additional photos or videos.

This helps us identify the issue and provide the correct solution as quickly as possible.

Step 4 — Replacement Parts

Once the issue and your shipping address have been confirmed, we will ship the necessary replacement parts.

Where applicable, installation instructions will also be provided.

Step 5 — Local Repair

Upon mutual agreement, Skivogr may authorize you to have your e-bike repaired at a local repair shop.

In such cases, Skivogr may reimburse a portion of the repair costs based on the agreed repair arrangement.